Technical Support Engineer

Descrição do job

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you’ll do

Join Viasat as a Technical Support Engineer and be a key player in our 24/7 operations. Your role will involve handling the incident life cycle, diagnosing application issues, and collaborating with various teams on availability, performance, and emergency response.

The day-to-day

Viasat is seeking a dedicated and knowledgeable Technical Support Engineer specializing in Linux to join our dynamic 24/7 support team in Brazil. In this role, you will play a crucial part in ensuring the seamless operation of our innovative technologies, providing expert-level support to our clients. You will collaborate with a hard-working team to solve sophisticated issues, optimize system performance, and deliver exceptional customer service. If you’re passionate about Linux and eager to make an impact in a fast-paced environment, we want to hear from you!

What you’ll need

Degree or equivalent experience in Computer Science (or similar field of study), completed or enrolled
Knowledge of Microsoft Office
English speaker
Understanding of Linux
Basic knowledge in MySQL
Ability to work in a 24/7 rotating schedule
Previous work experience (minimum 1 year)
Brazilian Citizenship Required

What will help you on the job

Knowledge of the Oil & Gas Industry
Interest and ability to learn new technologies
Familiarity with MongoDB